SPARTA’s ADA Complementary Paratransit is performed by Spartanburg County Transportation Service Bureau (TSB). To ride the ADA Complementary Paratransit Service with the TSB you must have a disability which makes you unable to use SPARTA fixed route bus service. Unable means that it is impossible or it causes severe or continuing pain. Discomfort, occasional pain. age, or distance to the nearest bus stop do not by themselves constitute an eligible disability.

Who is Spartanburg County Transportation Service Bureau?

TSB is door-to-door van transportation that helps meet the needs of mobility impaired persons in Spartanburg.

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The Paratransit vans are designed in compliance with the requirements of the Americans with Disabilities Act. They can accommodate common wheelchairs up to 30" X 48" measured at 2" above the ground and weighing no more than 600 pounds when occupied. The driver will not attempt to accommodate wheelchairs which do not meet these dimensions. If your wheelchair interferes with the proper and safe operation of the lift, even though it is within these dimensions, the driver will not attempt to load your wheelchair on the van.

The vans are equipped with a restraint system for securing wheelchairs. However, some wheelchairs which meet the standard measurements are difficult or impossible to properly secure. While it is not mandatory that you allow the driver to attempt to secure your wheelchair, it is strongly recommended.

How To Qualify...

There is a two part application process which you must complete before you are allowed to use SPARTA’s ADA Complementary Paratransit service. In the first part, you give SPARTA permission to contact a professional  who is familiar with your abilities. In the second part, this professional answers questions about your ability to use fixed route bus service. SPARTA uses this information to determine if you are eligible to use SPARTA’s Complementary Paratransit service all of the time, some of the time, or not at all. If you disagree with our decision, you may appeal the decision.

Once you qualify for the service, you must get a photo ID made at the SPARTA Passenger Center on 100 Liberty Street. Then you may call TSB at (864) 560-4267 to make appointments.

Appeals & Complaints

SPARTA has established a process which you may use to appeal a decision concerning your eligibility to use the Complementary Paratransit service or a penalty for failure to cancel. Call  562-4BUS for a copy of the SPARTA’s Appeals Process.

If you have complaints about service, call 562-4BUS. Please do not hesitate to call.